1. Smoking and/or open fires are not permitted:
All of our apartments and buildings are no-smoking and no open-fire.
These include bed linens and towels, kitchen utensils, electricity, gas, tap water, wifi internet, cable TV and all taxes.
The rate confirmed on your booking invoice is fixed at the time of booking and will not be affected by future rate increases/decreases.
The property will be cleaned when you leave it, but should be left tidy and in good order otherwise we reserve the right to charge an additional cleaning fee of €35.
The initial payment (10% required to secure a booking) can be made during the online booking by credit card or PayPal.
The final payment (the remaining 90%) can be made either:
a) in cash on arrival (we will then waive the 5% credit card fee) or
b) by credit card on your arrival (we must then charge 5% credit card fee)
Remember that the apartment you will be occupying is in a residential building. Neighbours may have to work the next day, so please respect their need for peace and quiet. You must accept responsibility for the proper conduct of you and your party.
In the case of serious misconduct or valid complaints from neighbours we reserve the right to terminate your stay with us and if we do so we shall have no further responsibility to you.
We understand that accidents can happen. If something untoward does happen to you during your stay in the apartment, resulting in damage then please inform us as soon as possible and we will try to help.
If you do cause any serious damage, you agree to indemnify us against any claim including costs made against us.
Please check to see that your travel insurance covers these sorts of costs before your departure.
5. Partying in the apartment is not permitted:
You are not permitted to party in the apartment or building (the surrounding neighbourhood has many, very suitable venues).
If we receive complaints from the neighbours about this, it will be considered as a serious misconduct and will have to apply the terms written above in number 4.
6. Check-in and check-out:
The earliest check-in hour is 15:00 and latest check-out time is 11:00.
Although we do our utmost to accommodate individual needs, we cannot guarantee early morning access to the property unless you have booked for the previous night. Our guest representative will be waiting for you at the property on your arrival and he/she will come to collect the keys at your departure at agreed times.
7. Cancelling your booking:
Please note that if you make your booking on a third-party partner website then the cancellation policy written at the confirmation you receive from the partner site overrides the following cancellation policy.
If you wish to cancel your booking we must be notified in writing by the lead name, either by recorded & acknowledged mail, fax or email. Cancellation charges will apply and these depend upon when your written notification is received by us.
Less than 20 days notice or no notice: cancellation charge of 100% of the value of your booking.
Between 20 and 40 days notice: cancellation charge of 30% of the total value of your booking.
Over 40 days notice: cancellation charge of 50 Euro only.
We are unable to make any additional refunds to those mentioned above, even if cancellation is made as a result of force majeure which includes -but is not limited to- acts or threat of war, government action, strike, civil unrest, fire, failure of public utilities, medical emergency, natural or nuclear disaster or airport closure.
You may be able to recover the majority of the cancellation fees under the terms of your holiday insurance policy: we strongly recommend you to get one.
8. Modifying your holiday during your stay:
If you modify your holiday arrangements or accommodate extra guests in the apartment (not booked with us/without our authorisation), you will be breaking this contract.
We will be unable to accept any liability for loss, damage or other claim resulting from your holiday and you will also be liable for additional charges to cover guests not booked with us.
Should you depart the apartment early, for whatever reason, we are unable to offer a refund. We will provide information to your insurance company should you need it.
The owner/manager of the apartment, or authorised personnel, has the right to make an inspection of the apartment at any time, pre-arranged with you (although we have never needed to do this).
10. Travel insurance:
You should always be adequately insured before traveling abroad. Please make sure that your insurance covers the costs you might face if you cancel your booking with us or if you decide to leave before your agreed departure date for any reason. Also if you cause any damage to the property and furniture, your valuables are stolen or damaged, you have an accident and/or you need any medical treatment.
We accept no liability for any personal belongings of the tenant and companions in the case of damage caused by natural disasters, fire, water or theft.
12. Website and brochure accuracy:
We work very hard to ensure that everything you read on our website is as accurate and up-to-date as possible. However, it is possible that certain advertised facilities may be withdrawn as a result of decisions outside our control such as local maintenance, conservation schemes, adverse weather or failure of public utilities. We do not accept liability if facilities are withdrawn for reasons beyond our control.
Istanbul is stipulated as the place of jurisdiction for this agreement.
14. Changes made by us:
We reserve the right to update any of our terms and conditions at any time as may be required and as may be in line with our business. The obligation is placed on all guests to ensure adequate measures are taken to maintain an awareness of such terms and conditions. By agreeing to use our website, it is implied that any such changes are accepted and you undertake to comply with any such changes.
Your privacy is extremely important to us. We use your personal information for internal use only. It is our promise that we will never rent, sell, share or distribute any personally identifiable information about you or your business to any third party without your expressed permission, except in the case where it is required by law or subpoena. Certain information, such as name/contact details, is collected and maintained internally by us for use in our records and accounting systems, but we do not store any financial details.
Our website may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for reference only. We do not control such websites and are not responsible for their privacy practices.